Pass/Fail
Sunday, May 31st, 2009This story is certain to be uninteresting to most people. Still, it has some of the flair of being stranded in Ireland in 2002 without a passport, so I’ll post it anyway.
My new job begins tomorrow. I’m going to be an insurance agent for the Knights of Columbus. I became a Knight last Wednesday.
Understandably, an insurance agent should have an insurance license. This is usually accomplished by attending a three day class, passing a practice test, then taking the real test.
Not having the option of attending the three day class while finishing my job at SARA and being available to my pregnant wife, I found a class offered online for the same purpose. It was basically several chapters of text to read, with quizzes and the practice test.
I read the chapters over the course of a few nights, while watching reruns of various TV shows or while Marcy read a book, and on Tuesday, May 26 I passed the practice exam. Time to take the real exam!
Well, it’s not that simple.
After you pass the practice exam, you have to call the online course company and order your hard copy certificate, stating that you actually passed the practice exam. This and two forms of ID you have to bring to the real exam, which for me was in Charleston, some 2 hours away.
The testing company is basically a stand-in for the state government agency, in this case the WV Insurance Commissioner, or something like that. They have a strict policy about cancellations - no refund unless you cancel with more than 2 days notice.
The test is $110. Not a fortune, but not chump change either.
I need to take the test before Monday, June 1. So I get a testing appointment for Friday, May 29th. Three days away.
I called to order the certificate and have it expedited. The operator said, “Well, expedited just means we’d get it out the same day, and we haven’t sent out the mail today. So it’ll go out today either way, and I’d just as soon save you $10.”
“Great! And the matter of overnight delivery…”
This is where I should have firmly decided to pay for overnight delivery. But, given the operator’s laid back tone, and my general experience with letters arriving a day or two after mailing them, I opted for regular first class delivery of my certificate.
Tuesday and Wednesday night, I study 4 of the 6 chapters, and plan to study the last two and take an alternative practice test on Thursday night, before the test on Friday morning. Come Thursday, however, there’s no certificate.
I start making calls.
Online course company (certificate issuing company): We sent out the original, and they will want the original. It’s not our fault if you don’t get it in time.
Testing company (certificate mandating company): We have rules set by the state, and we can’t bend them. We require what we need.
Hmm - the state. Maybe I can talk to one of them - so many angles to play! My wife is pregnant, I’m in between jobs trying to support the family, I can print up screens that say I passed the practice test (twice). But they don’t open until Friday morning.
So here we are - it’s Thursday night, I need to study, but I’m really getting anxious about losing $110, disappointing my new boss, and all-in-all having made such an effort to get things done in a crunch and having it come to nothing.
I call him, the new boss, and he says just to go for it. Print up every bit of evidence I can, bring my pregnant wife, and plea to take the test. It feels like the first test of my salesmanship.
I decide that, before I get really desperate, I’m going to check my next day’s mail by intercepting it before the mail carrier takes it out on his route. 7am on Friday, I call and discover that the mail will be sorted by 8:30am, to call back then. At 8:27am I call back (just a little earlier than suggested).
Postmaster: Yeah, he checked your mail. He said there’s just a pay stub, and other junk mail.
Me: (Heart sinks) Is he sure? Is there anything from ABLE Inc.?
Postmaster: Let me check.
(30 seconds or so…)
Postmaster: Yeah, there’s something here from ABLE Inc. Should I set it aside?
Me: Yes, please! Thank you so much…I’ll be right there.
I picked up the letter, get back in the car and look through the envelope to make sure I don’t tear the certificate when I open it. I read, “Online Course Evaluation Survey”
What the hell?! (Rip it open) Don’t even tell me that this stupid company sent me a paper survey before they sent me the paper certificate, when I ALREADY filled out an online survey!
It was a survey. But it was on the back of the certificate.
My stomach, twisted into its 8th knot, unwinds a bit.
I pick up Marcy and we haul to Charleston. 8:55am - This is essentially the absolute latest time we could leave Sinks Grove for me to make the 11:30am test. She drives so I can study on the way - but there are still two chapters I’m fuzzy on. I don’t have them. I’ve only read them once each.
We have to stop for a potty break. Marcy’s really dealing with some discomfort. I’m trying not to get carsick.
She drops me off at the building, and I’m 20 minutes early (nice driving!). I check in at the testing suite, then step out of the testing suite in order to go online and study those two pesky chapters. But where can I go?
In the last stall of the men’s room, I sit on a toilet (w/toilet cover) and pull up the available networks. None available. Gotta fake it.
Now, it’s clear that this receptionist would NEVER have allowed documentation other than the original certificate. So glad to have that. She has to take my picture, then orders me to put all of my belongings - wallet, watch, rosary? Yes, the rosary too - in a locker. I go into the testing area with my ID and a key to the locker. And my pants - they let me keep my pants on.
I begin the test, which is in two parts, multiple choice, taken at a computer station. I’m being video and audio recorded, the proctor says.
First part is fairly easy, though some details are unfamiliar to me. What is this? Period of contestability? I’ve never heard of that.
This is building my anger toward the online course company who almost totally boned me with the certificate debacle. But worse, I’m misreading some of the questions, like my brain is out of focus.
I missed a boldfaced, capitalized NOT at the end of one question, and read the very same word and font into another question where it wasn’t.
I’m tired, and crashing from the adrenaline high.
After reviewing my answers twice, mainly to check for stupid mistakes like that, I determine that I’m very likely to have passed that section of the test. On to section two!
Lucky for me, I’m not too familiar with the school days’ feeling of taking a test for which I have not studied, yet which I desperately need to pass. Section two is composed entirely of the two chapters which I did not review, but hoped to review on Thursday night. When I was making desperate phone calls.
I actually begin to resign myself to failing the test. I simply do not know the answer to …2 out of 4 questions…4 out of 11, and another a toss-up…8 out of 21, three toss-ups…
I need to get 70% or better. It’s looking like 60% or worse.
I review this section three times, looking for clues in one question to help answer others, considering and reconsidering the possible logic to some of these issues, deciding whether this question is intuitive or not…
Finally, I’m reasonably sure that I passed, so I confirm that I am done with the test. No going back.
Back with the receptionist, I give my name and wait on a print-out.
There, in the middle of the page: PASS.
I call Marcy to get picked up.
Marcy: How’d you do?
Me: Well, I can take a test.
Marcy: You passed?
Me: Yeah - wanna get lunch?
My stomach begins the long unwind.